Complaints Policy

At Reed Decorators, we always endeavour to provide the highest standard of workmanship and customer service. However, on rare occasions, there may be times when a customer is not completely satisfied.

To ensure we can put things right as quickly as possible, we ask that you inspect the completed work and contact us immediately if you have any concerns regarding the work carried out.

You can contact us by telephone, email, or in writing using the details provided on our Contact page.

Our Complaints Procedure

Upon receipt of your complaint, we aim to respond within 5 working days.

Where appropriate, we will arrange a convenient date to inspect the work and discuss any remedial action required. We aim to do this within 28 days of receiving your complaint.

We will always endeavour to resolve any concerns fairly, promptly, and professionally.

Alternative Dispute Resolution (ADR)

In the unlikely event that we are unable to resolve your complaint after exhausting our internal complaints procedure, and both parties agree that a deadlock has been reached, you may choose to escalate your complaint.

As a Which? Trusted Trader, Reed Decorators has access to an Alternative Dispute Resolution (ADR) service for domestic installation, service, repair, and maintenance contracts.

If you wish to refer your complaint to ADR, please contact Which? Trusted Traders on 02922 670 040, who will advise whether you are eligible to use their Alternative Dispute Resolution service.

Contact Details

Reed Decorators

Phone: 01323 382071

Email: Contact@ReedDecorators.co.uk

Website: ReedDecorators.co.uk